Terms of Use

JP Opticians Terms and Conditions of Purchase and Supply Please note that these terms and conditions do not affect your statutory consumer rights.

1. THE MOST IMPORTANT TERM

Your sight is very important and there are circumstances where you should not buy prescription glasses online: Under 16. If you are under 16 you should only be dispensed with glasses under the direct supervision of a Registered Optician. If your prescription is over 2 years old (1 year for over 70's) or your Optometrist has recommended an earlier sight test then you must have another sight test in order to have an up to date prescription before ordering.

2. ABOUT US Our contact details:

JP Opticians Everite House Carr Lane Wirral CH47 4BG [email protected]

3. SUPPLY OF GOODS

You can make an order via our website. We will always try our best to ensure that all orders are fulfilled. However occasionally items might be out of stock or exceptionally might have been recently discontinued. In this case we will contact you. Although you will receive a confirmation email that your order has arrived, orders for prescription glasses are only accepted by us once they have been fully reviewed and authorised by a Registered Optician. We may need to contact you to discuss any concerns that we might have about your prescription. We may offer advice over the telephone or by email.

4. DELIVERY

We will work on your order as soon as it is received. To give you an idea of delivery times please see below: Frames and single vision lenses in our immediate stock are usually dispatched in 1-3 days. Bifocal and non stock lenses are usually dispatched within a week but can take up to 14 days. Varifocals take longer because we need to post the frame to you first for measurement.

5. PRIVACY POLICY

We collect data for the purpose of processing orders, contacting customers, and collecting feedback. As such, we will sometimes need to pass on data to third party data processors, for example passing your delivery address

6. SECURITY POLICY

Our Payment Service Provider is Opayo (formerly Sagepay) – the largest independent payment service provider (PSP) in the UK and Ireland. Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for

7. GUARANTEE/REFUNDS

We offer a 100% guarantee on our frames. You can return your frames for any reason whatsoever within 14 days for a refund. Any damage to the frames, such as scratches, should be reported within 7 days.

8. REGLAZE SERVICE

We offer a reglaze service which allows you to use your existing glasses for your prescription and we will just provide the lenses. We treat your glasses with extreme care but occasionally, especially with older frames, they may break. This is more likely with plastic frames. The adjustment of the frames may also be affected. In these circumstances we cannot be liable for any costs that may be incurred to have the frame adjusted or replaced. We will usually return your original lenses although this cannot be guaranteed.