Frequently Asked Questions
Find answers to common questions about our products, services, and policies. If you can't find what you're looking for, our team is always here to help.
Finding Your Perfect Frame Size

These measurements typically follow this format:
-
Lens width (eye size)
The horizontal width of one lens.
-
Bridge width
The distance between the two lenses.
-
Arm length (temple size)
The length of the arm from hinge to tip.
Frame Fit Guide
How to Find Your Size
- Check the inside of your current frames for the measurements
- Use a ruler to measure your existing frames
- Visit our store for a professional fitting
- Use our virtual try-on service
Perfect Fit Checklist
- Frames should rest comfortably on your nose
- Temples should extend straight back without bowing
- Frames should align with your eyebrows
- No pressure on temples or cheeks

Lens Width
The horizontal width of each lens, measured in millimeters. This is the first number in your frame size (e.g., 52-18-140).

Bridge Width
The distance between the lenses, measured in millimeters. This is the second number in your frame size (e.g., 52-18-140).

Arm Length
The length of the arm, measured in millimeters. This is the third number in your frame size (e.g., 52-18-140).
Understanding Your Prescription

Single Vision Prescription
Single vision lenses correct one field of vision, either distance or near. These are the most common type of prescription glasses.
- SPH (Sphere): The main power of the lens
- CYL (Cylinder): The power needed for astigmatism
- AXIS: The angle of astigmatism correction

DS Prescription
Sometimes your prescription will only consist of a Sphere, so you only need to put this in on the prescription page. (Sometimes the optician writes DS in the cyl box, this just means that there is only a value for sphere)

Progressive Prescription
Progressive lenses provide a seamless transition between distance, intermediate, and near vision without visible lines.
- Distance: The top portion for distance vision
- Intermediate: The middle portion for computer work
- Near: The bottom portion for reading

Intermediate Prescription
Sometimes the reading add is incorporated into the sphere part of the prescription and is written out in full and will look something like this:
Your prescription will be in a Plus + or a minus - sphere and the cylinder can also be in a plus or a minus. It's very important that you put the correct symbol in the correct box. Don't worry, as if we see anything that looks irregular we will contact you prior to making your glasses.
Important Notes About Your Prescription
- Prescriptions are typically valid for 2 years for adults and 1 year for children
- Contact lens prescriptions are valid for 1 year
- Your PD (Pupillary Distance) measurement is crucial for proper lens alignment
- We recommend regular eye examinations to ensure your prescription remains accurate
Common Questions
General Questions
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