Returns Policy

You must return the glasses or sunglasses unworn in their original condition with all accessories within 14 days of receipt. You are responsible for return costs. If returning from outside the UK they must be clearly marked as "returned goods" and the "returned goods" box ticked to avoid import taxes.

Refunds Policy

Sunglasses and "Frame only" prescription glasses – full refund

Prescription glasses including lenses - full refund, unless we tell you in advance that the lenses are special order and non-refundable.

Special order lenses: We won't proceed with the order without letting you know if your lenses are special order. In some circumstances we will replace the prescription free of charge even if you have made an error or if there is an error on your original prescription.

Please send returns to:
RETURNS JP Opticians
21 Belle Vale Shopping Centre
L25 2RG

How does a glasses prescription work?

When you have an eye test you will be given a prescription by your optician. The prescription is made up of 3 parts. A Sphere (Sph), a Cyclinder (Cyl) and an Axis (Axis). Where reading glasses are needed there may also be a reading addition (Add).

It might look something like this:

Sometimes the reading add is incorporated into the sphere part of the prescription and is written out in full and will look something like this:

Sometimes your prescription will only consist of a Sphere, so you only need to put this in on the prescription page. (Sometimes the optician writes DS in the cyl box, this just means that there is only a value for sphere)

Your prescription will be in a Plus + or a minus - sphere and the cylinder can also be in a plus or a minus. It's very important that you put the correct symbol in the correct box. Don't worry, as if we see anything that looks irregular we will contact you prior to making your glasses.

I don't know how to enter my prescription online can I send it to you?

Yes you can upload it or you can skip this section on the order and send an email with your prescription.

What glasses do I require?

Distance glasses - These are used for television, driving and walking around.

Reading glasses - These are used for close up work i.e. reading, computers and looking at photographs.

If you require reading glasses then you may have an add on your prescription. Seen on the second row, this may be incorporated or written separately, please see the diagrams above.

Intermediate glasses - these are generally used for computer work.

If you require intermediate glasses then you have more than one add on your prescription. Seen on the second row in the diagram below, it usually will say "Add +... (INT...)" this is your intermediate add. All you have to do is enter the intermediate add into the prescription page.

What is a PD?

A PD is a pupillary distance. It is the measurement between your pupils. This measurement allows us to set your glasses so that the lens is at the centre of your pupil giving you the best vision possible. You can get this measurement from your optician but it is not generally put on your prescription so you may have to ask for it. Alternatively you could do your own measurement, we can post you a PD rule for this purpose. PDs are done in millimetres.

An accurate PD is very important. Ideally this should be measured by an Optician. If you cannot obtain this then we will estimate it for lower prescriptions. However for higher prescriptions it is necessary to have the measurement. We will be happy to do this for you in our practice but if you are too far away we can do this remotely. We will post a PD rule out to you and if you take a photograph of yourself with the PD rule we can calulate the PD from the photograph. For bifocal and varifocal measurements we may send a frame out for you to take a photo.

Bifocal Glasses - This is both your distance prescription and an inset in for your reading. The reading section can be seen as you will usually have a faint line or curve depending on which shape you choose. We supply D-Shaped bifocals as standard but you can call us if you would like a different shape. We can estimate the bifocal height and PD but it would be more accurate if we post the glasses out to you before they are made so we can get a photo of you wearing them to accurately determine the heights.

Varifocal Glasses - These are distance, intermediate and reading all in one. So they can be used for distance use, computer work and reading work. The lenses on these are all merged into one so there is no line on them. In the case of varifocal glasses it is essential to get the height exactly right so we need to post the glasses out to you so that we can get a photo of you wearing them.

I have a high prescription, do you have my lenses?

We can supply any prescription but there may be a charge if your prescription is outside standard parameters, usually 6 SPH or 4 CYL. For higher prescripions will we need an accurate PD, which either will come from your optician or will will send you a PD rule with instructions.

I have a contact lens prescription, can I used this to order glasses?

No unfortunately you cannot use a contact lens prescription for glasses as it is often a different power.

Can I use my own frame?

Yes if you have a frame that you would like to use you can send it to us and we will put your prescription in it. Price will vary depending on your frame and the lenses you require. Please tick the own frame option.

Can I try the frame before ordering?

Yes just purchase the frame only. If you decide you like it, send it back and we will charge you the difference for the lenses. If you don't like it send it back and we will give you a full refund.

Will the frame fit me?

If you already have a frame that's comfortable the best thing to do is to order one that's a similar size. The frame size will be in your current frame. Please see below.

The frame size above is a 54x18x145. The 54 is the lens diameter. The 18 is the nose bridge size and the 145 is the side length. All of the measurements are in millimetres.

Sizes on our site are given as:

Lens diameter x Lens Height x Nose bridge x Arm length, e.g. Frames given as 64mm x 60mm x 16mm x 110mm would have the following dimensions:

Do you do children's glasses?

The supply of children's glasses should be done in the presence of a registered Optician. We don't supply children's glasses online but we do in the practice. We have a large collection of free children's glasses(with an NHS Optical Voucher).

What payment methods do you accept?

We accept all major credit and debit cards. We also accept payments by paypal. In addition you can also pay over the phone.

Do you accept NHS Vouchers?

We only accept NHS Vouchers in the practice, not online.

Do your glasses come with a guarantee?

If you are not 100% satifisfied with your glasses or if you change your mind and no longer like the frame or colour then we are happy to refund the glasses or supply a new pair free of charge within 14 days. Please note that some lenses cannot be refunded. All of our frames come with a 1 year manufacturer's warranty.

What are your delivery times?

Delivery times vary (please see our delivery schedule). Most orders are dispatched within 10 working days. Many items need to be sourced from our suppliers in Italy. This is in order to keep prices as low as possible as we don't have the costs associated with an enormous stock. We do keep stocks of popular frames and these will be shipped within 24 hours. If you need an item quicker please check with us to see if we have it in stock.

What are your shipping cost?

We only ship to UK, USA, Australia and Canada and there is no charge.

How do you ship your items?

For UK orders

If we ship within 9 calendar days we use Royal Mail tracked 48 and if dispatch takes longer Royal mail tracked 24

For worldwide orders we use international tracked and signed. This takes 5-7 days from dispatch but it enables us to ship internationally free of charge. Free international shipping is subject to a minimum order value of £50.

Are you products genuine?

Yes, all of our products come directly from the manufacturers, which are mainly based in Italy. Whether you buy from us or on the high street, the product will be the same. All of our products come with the branded case and cloth (with the exception of Oakley frames, which sometimes only come with a soft sock case). All of our products come with a 12 month manufacturers warranty.

Why are your prices so much cheaper than the high street?

We try to be competitive with our prices to match other online retailers. We set our prices at 30-35% less RRP. High street opticians usually include an after care service, which is reflected in their prices.

What happens if my glasses need repairing under warranty?

All our frames and sunglasses come with a 12 months manufacturer's warranty. In the unlikely event that your glasses develop a manufacturing fault, please send photos to our email address contact@jpopticians.com along with your original order number. We will then assess the photos to see if a warranty is required. You may need to return the glasses to us so that we can put your lenses into the new frame and send the faulty one back to the manufacturer. Our address is:
JP Opticians
21 Belle Vale Shopping Centre
L25 2RG
Please note we do note cover postage costs to send items back for warranty purposes or repairs.

Are your prices the same in store as online?

Our in-store prices are naturally higher than the online prices as they include the aftercare and advice of our qualified Opticians, but we are happy to honour the online prices if you come into the shop. However we can't apply any online offers, so if you would like to apply a discount code or take advantage of our latest sale, you will need to place your order online at home. There will also be a £25 dispensing fee for prescription glasses which covers adjustment and checks on collection.

Are all of your products in stock?

In order to keep our prices low we don't stock absolutely every size and colour of every frame, especially models where the supplier frequently introduces new colours and discontinues others. To stock everything would mean significantly increased costs which would lead to higher prices.

We do however keep significant stocks of popular models. Those that are not in our immediate stock are sourced from our suppliers, many of which are in Italy so for out of stock items we quote up to 14 working days although it is usually quicker than this.

In the unlikely event that the item is out of stock in Italy we will order it and check in a week if it has been dispatched. If after a week it isn't we will contact the supplier and give you an update.

Why won't my promotional code work?

If you have a promotional code that isn't working please contact us and we will look into this for you.