John Prebble Opticians Online Terms and Conditions of Purchase and Supply

Please note that these terms and conditions do not affect your statutory consumer rights.

1. THE MOST IMPORTANT TERM:

Your sight is very important and there are circumstances where you should not buy prescription glasses online:

Under 16.

If you are under 16 you should only be dispensed with glasses under the direct supervision of a Registered Optician.

If your prescription is over 2 years old (1 year for over 70's) or your Optometrist has recommended an earlier sight test then you must have another sight test in order to have an up to date prescription before ordering.

2. ABOUT US

JP Opticians is a separate internet business fully supported by John Prebble and other Registered Opticians. In order to give full attention to internet customers we have dedicated contact details.

At JP Opticians, John and the team want you to be completely satisfied with our service. If you have any suggestions or comments please email us using the link on the contact page.

Our contact details:

John Prebble Opticians

21 Belle Vale Shopping Centre

Liverpool

L25 2RG

+44 151 488 0877

contact@jpopticians.com

3. SUPPLY OF GOODS

You can make an order via either our website or by telephone. We will always try our best to ensure that all orders are fulfilled. However occasionally items might be out of stock or exceptionally might have been recently discontinued. In this case we will contact you.

Although you will receive a confirmation email that your order has arrived, orders for prescription glasses are only accepted by us once they have been fully reviewed and authorised by a Registered Optician.

We may need to contact you to discuss any concerns that we might have about your prescription. We may offer advice over the telephone or by email.

4. DELIVERY

We will work on your order as soon as it is received. To give you an idea of delivery times please see below:

Frames and single vision lenses in stock are usually dispatched the same or the following day.

Bifocal and non stock lenses are usually dispatched within a week but can take up to a fortnight.

Varifocals take longer because we need to post the frame to you first for measurement. However we will usually post the frame the same or following day. Sometimes we will send the frame in a different colour to speed up the process if we have to order your frame in.

We work very hard to maintain sufficient frame stocks. However, orders can take between 5-10 working days.

We will always get in touch by telephone or email if we expect any delays. You can cancel your order if you would rather not wait.

Non UK orders will be sent by Royal Mail International Signed For.

5. PRIVACY POLICY

We will never pass your contact details to third parties, except our courier for the purpose of delivery. They do not share them with other parties.

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps provide website functionality and analyse web traffic. Some cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use session cookies to keep track of your shopping cart selections and order information. These cookies are essessial to the functionality of the shopping cart and checkout processes on the site, disabling them will render you unabled to make orders through the site.

We also use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.

Using cookies to track and analyse site traffic help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

When processing your payment, we use Secure Sockets Layer (SSL) technology with 128-bit encryption. Your payment card information is processed by our payment processing partners and is not saved on our servers.

6. GUARANTEE/REFUNDS

100% Guarantee

We realise that buying glasses online is more difficult than buying them on the High St. Your glasses are being delivered rather than dispensed and fitted by an Optician. For this reason we offer a 100% guarantee. You can return your glasses for any reason whatsoever within 14 days for an exchange or refund. If you should decide to keep the glasses then they will be covered by the manufacturer's warranty. This will be a minimum of 12 months but if something goes wrong outside this period we will work with you to try to reach an amicable solution.

7. REGLAZE SERVICE

We offer a reglaze service which allows you to use your existing glasses for your prescription and we will just provide the lenses. We treat your glasses with extreme care but occasionally, especially with older frames, they may break. This is more likely with plastic frames. The adjustment of the frames may also be affected. In these circumstances we cannot be liable for any costs that may be incurred to have the frame adjusted or replaced. However, we will not leave you without any glasses at all. We will replace your glasses with a frame of your choice on our site up to a value of £59.00. You may also decide to keep your frame and return the lenses to us for a full refund. We will usually return your original lenses although this cannot be guaranteed.